Three case studies in instructional design.

As the departing head trainer at an immersive theatrical escape room company, I built a complete training program for a workplace with no documentation, no computers on the floor, and no LMS. After a needs-assessment interview with the senior manager, I designed a prototype in Articulate, then rebuilt it as a mobile-first HTML/CSS/JS site staff could run from their phones — closing with a scenario assessment where the right call shifts depending on how much time is left on the clock.

Two onboarding topics — a provincial sales-tax map and redacting personal information — were once buried as passing mentions inside twelve hours of video and multiple-choice tests, even though the support team flagged them as major blockers during advisor transitions. In the course of replacing the video-based academy, I rebuilt hundreds of lessons as interactive activities that allow the learner to actually perform or simulate the task, or otherwise internalize an abstract concept. These two examples represent a full academy overhaul.

A branching call simulation for entry-level business-development staff: a scrolling teleprompter, live data capture, and objection-handling decision points that score the learner's judgment. The prompter format anticipates the longer consultative calls of the senior role they're working toward, while the scenario itself — handling objections, capturing information accurately, and separating signal from noise in follow-up notes — is core to the job they're in today.